Privacy Policy

We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.proactiveclinic.ca (the “Site”). By using our Site, you consent to the practices described in this policy.

Information We Collect

• Personal Information: When you visit our website, we may collect personally identifiable information, such as your name, email address, phone number, medical history, appointment details, and any other information you voluntarily provide through contact forms, appointment bookings, or inquiries.
• Non-Personal Information: We may also collect non-personal information regarding your use of our website. This may include your IP address, browser type, operating system, pages viewed, and the date and time of your visit.

How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and maintain our physiotherapy and related services
• To process and manage appointments
• To communicate with you, including responding to inquiries, appointment confirmations, and sending updates or promotions (with your consent)
• To improve, personalize, and expand our website and services
• To analyze and understand how you use our website
• To comply with legal obligations and protect our rights

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting business, or providing services to you, provided they agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.

Security of Your Information

We take administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your personal information, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access, update, or delete your personal information
• The right to object to or restrict the processing of your personal information
• The right to data portability
• The right to withdraw consent at any time, where we have relied on your consent to process your information

To exercise these rights, please contact us using the contact information provided below.

Third-Party Links

Our website may contain links to third-party websites. We do not control and are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Pro-Active Physiotherapy Clinic
2275 Britannia Rd W Unit # 8, Mississauga, ON L5M 2G6, Canada
+1 (905)821-4444
info@proactiveclinic.ca