Privacy Policy
Last Updated: October 7, 2026
Pro-Active Physiotherapy Clinic (“Pro-Active Physiotherapy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the confidentiality and security of your personal information and personal health information.
This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website, contact our clinic, request information, book an appointment, or receive physiotherapy and other healthcare services from us.
Pro-Active Physiotherapy Clinic is located at 2275 Britannia Road West, Unit #8, Mississauga, Ontario, L5M 2G6. We provide physiotherapy and related healthcare services to patients in Mississauga and surrounding communities.
As a healthcare provider in Ontario, we handle personal health information in accordance with applicable privacy legislation, including the Personal Health Information Protection Act, 2004 (PHIPA), and applicable professional privacy requirements. PHIPA establishes rules for the collection, use, disclosure, retention, and protection of personal health information by healthcare providers in Ontario.
- Information We Collect
The type of information we collect depends on how you interact with our clinic and website.
When you contact us, request an appointment, complete a form, or receive services from our clinic, we may collect information such as:
- Your name
- Telephone number
- Email address
- Appointment information
- Health and medical history
- Information about your injury, condition, symptoms, or treatment needs
- Information relating to your physiotherapy treatment and progress
- Insurance and third-party payer information
- Motor vehicle accident or workplace injury information, where applicable
- Referral information from healthcare providers
- Billing and payment information
We collect only the information that is reasonably necessary for the purposes for which it is collected, subject to applicable legal and professional requirements.
Information Collected Through Our Website
When you visit our website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate geographic information
- Date and time of your visit
- Website interaction and usage information
This information may be collected through cookies, analytics tools, server logs, or similar technologies.
- Personal Health Information
Personal health information includes identifying information relating to your physical or mental health, healthcare history, treatment, or the healthcare services you receive.
- How We Collect Information
Where reasonably possible, we collect personal information directly from you.
With your consent or where permitted or required by law, we may also receive relevant information from other healthcare providers, referral sources, insurers, employers, or other organizations involved in coordinating or paying for your care.
- How We Use Your Information
We may collect, use, and disclose personal information and personal health information for purposes that are reasonably necessary to provide and manage healthcare services.
These purposes may include:
- Assessing and treating your condition
- Developing and providing your treatment plan
- Communicating with you about your appointments and care
- Coordinating your care with other healthcare providers
- Maintaining accurate patient records
- Processing payments and insurance claims
- Disclosure of Personal Information
We do not sell or rent your personal information or personal health information.
Depending on the circumstances and applicable law, we may disclose information to individuals or organizations where reasonably necessary for your care, payment, administration, or other lawful purposes.
This may include:
- Other healthcare providers involved in your care
- Insurers or third-party payers
- Referral sources
- Legal or regulatory authorities where disclosure is required or permitted by law
- Service providers who assist us with clinic operations and who require access to information to perform services on our behalf
- Government agencies or other organizations where required or permitted by applicable legislation
- We limit the information disclosed to what is reasonably necessary for the applicable purpose, subject to legal requirements.
- Your Consent
We will obtain consent for the collection, use, and disclosure of your personal health information where required by applicable privacy legislation.
Depending on the circumstances, consent may be express or implied as permitted by law.
You may have the right to withdraw consent for certain uses or disclosures of your personal health information. However, withdrawing consent may affect our ability to provide certain services or continue a particular course of treatment.
There may also be circumstances where we are permitted or required by law to collect, use, or disclose information without consent.
- Your Privacy Rights
Subject to applicable law and certain exceptions, you have privacy rights concerning your personal health information.
These rights may include the ability to:
- Request access to your personal health information
- Request a copy of your health records
- Request correction of information that you believe is inaccurate or incomplete
- Ask questions about how your information is collected, used, or disclosed
- Withdraw consent where applicable
- Request that certain information not be disclosed to particular individuals or organizations, where permitted by law
- Make a privacy complaint if you believe your privacy rights have not been respected
- Protecting Your Information
We use reasonable safeguards appropriate to the sensitivity of the information we hold.
These safeguards may include administrative, physical, and technical measures designed to protect information against unauthorized access, use, disclosure, loss, theft, copying, modification, or destruction.
Access to patient information is limited to individuals who require access to perform their authorized responsibilities.
Where third-party service providers assist us with services involving personal information, we take reasonable steps to ensure that appropriate privacy and security measures are in place.
Although we take reasonable steps to protect information, no website, electronic communication system, or method of information transmission can be guaranteed to be completely secure.
- Website Forms and Electronic Communications
If you submit information through a contact form, appointment request form, email, or another electronic communication method available through our website, we may use the information you provide to respond to your request or provide the requested service.
Please avoid submitting highly sensitive medical information through a general website contact form unless specifically requested by our clinic.
For information relating to your healthcare records or treatment, we may direct you to an appropriate and secure method of communication.
- Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand website traffic, and analyze how visitors interact with our website.
Cookies are small data files that may be stored on your device when you visit a website.
This information is generally used in aggregate or statistical form to help us improve our website and online services.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
- Advertising and Retargeting
Our website or third-party advertising partners may use cookies or similar technologies to measure advertising performance or display advertisements based on previous interactions with our website.
Where such technologies are used, they may collect technical or online activity information rather than directly identifying information such as your name or medical records.
We do not intentionally provide personal health information to advertising platforms for the purpose of targeted advertising.
- Third-Party Websites
Our website may contain links to third-party websites, including websites operated by healthcare organizations, insurance providers, social media platforms, or other service providers.
If you click a third-party link, you will be directed to that organization’s website.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
- Communications and Appointment Reminders
If you provide your telephone number or email address, we may use it to communicate with you regarding appointments, treatment, clinic services, inquiries, or other healthcare-related matters.
Depending on your preferences and applicable law, we may also contact you regarding clinic updates, educational information, or other communications.
You may request that we limit certain non-essential communications.
- Retention of Information
We retain personal information and personal health information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide ongoing care, meet professional obligations, and comply with applicable legal, regulatory, accounting, and record-retention requirements.
When information is no longer required, it will be securely disposed of or destroyed in accordance with applicable requirements.
- Privacy Breaches
We take reasonable steps to prevent privacy breaches and to respond appropriately if a privacy incident occurs.
If a privacy breach involving your personal health information occurs, we will assess the incident and take appropriate steps in accordance with applicable law, including any required notification, mitigation, documentation, or reporting.
- Children and Minors
Our services may be provided to children and minors. Where applicable, personal health information relating to a minor will be handled in accordance with PHIPA and other applicable laws.
Where consent is required, we will obtain consent from the appropriate individual or substitute decision-maker in accordance with applicable legislation.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, privacy practices, technology, or applicable laws and regulations.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically for the most current information about our privacy practices.
- Contact Us About Privacy
If you have questions about this Privacy Policy, our privacy practices, your personal information, or your personal health information, please contact Pro-Active Physiotherapy Clinic.
Pro-Active Physiotherapy Clinic
2275 Britannia Road West, Unit #8
Mississauga, Ontario L5M 2G6
Phone: 905-821-4444
You may contact us to ask questions, request access to your records, request a correction, or raise a concern regarding the handling of your personal information.